Service

Service Programs

Anderson serves the majority of Los Angeles County.  We offer a variety of service programs.  We can help you select the one that best fits your company.

T & M (Time & Material)
Our Time and Material arrangements are service contracted by the hour plus parts.  Please contact us for our current rates.

FSMA (Full Service Maintenance Agreement)
This is an ongoing preventative maintenance agreement plan that includes all labor and parts, except consumables.  It includes manufacturer recommended preventative maintenance intervals and cleaning and all intervening service calls.  The agreement covers one year or the specified page volume (if applicable), whichever comes first.  Please contact us for our current FSMA rates.

TPG (Total Performance Guarantee)
This plan is our most comprehensive copier maintenance plan most widely selected by ourcustomers.  It is based on cost per page with no minimum monthly requirements.  Customers pay only for the pages that are actually copied/printed.  We have saved customers over $1,000 per month with this program.  It includes the automatic servicing and replacement of parts and supplies (except paper and staples) on an ongoing basis to keep your equipment always operating like new.  TPG includes preventative maintenance as specified by the manufacturer, all intervening service calls, and all replacement parts and toner (based on an image density of 7.5%).  TPG also includes a free temporary replacement copier if a repair requires the machine to be brought into our service lab.  The term of the agreement is three years or the specified copy volume, whichever comes first.  The agreement rate is based on the machine's annual copy volume.  Please contact us for our current rates.