We Delight You With Our Service
Anderson’s Service Advantage
From the very beginning, customers have relied on the expertise of our elite team of highly trained equipment technicians. Service is a valued part of our company. We invest heavily in service because our goal is to retain every one of our customers. No company, big or small, can match our level of commitment. As always, our priority-and yours- is to get equipment up and running as quickly as possible. Many companies strive to simply satisfy customers. At Anderson, with our daily commitment to superior service, our goal is to delight you. We hope you will let us delight you with the following service support:
- Factory Trained Technicians
Our technicians are fully trained by the manufacturers that we represent on an ongoing basis. We receive the very latest information and thoroughly know your equipment. There is no guesswork.
- Technicians With An Average of 22 years of Expertise
Our experienced technicians have the knowledge to solve your problem in a timely manner so you are up and running as quickly as possible.
- Large Automated In-house Parts Inventory
Because of our large stock of manufacturer parts, we can usually have parts replaced immediately to reduce your downtime.
- Computerized Tracking Of All Equipment
We affix a label to each piece of equipment that we sell and service. When you request service with this device number, we have immediate access to the exact location of your machine. This computerized tracking also helps us evaluate the repair history of your equipment to ensure proper performance.
- Replace Parts According To Manufacture’s Specifications
We don’t wait until your machine breaks, but instead replace parts at manufactured specified intervals, which reduces emergency service calls and your downtime.
- All Service Calls include a Full Cleaning and Check-up
Even if your service call is a simple one, you will gain additional value as we fully clean and check each function of your equipment which will keep your equipment at peak performance and eliminate future service calls.
- 4 Hour Response Time(& Recognize Rushes)
In most cases, your equipment will be repaired the same day that you place your service call.
- Service, Sales and Accounting in Same Building
We offer a unique integrated approach toward working with our customers. Your sales support staff, service technicians and accounting representatives have full access to each other giving you seamless service and support throughout your relationship with us.
- Free Loaners
In the event that we need to bring your equipment into our service lab, loaner equipment is available to you at no charge so that you will not experience down time. Loaners are free of charge for our maintenance agreement customers.
- Many Ways To Place A Service Call
You may choose to place a service call by telephone, fax, E-mail, or through the website. We have made each of these ways simple. You may choose whichever option works best for you.
- Minimum 30 Day Warranty On All Repairs
With our time and material service, our customers have a 30 day warranty for any repeat calls. We ensure your satisfaction that your problem has been fully resolved. (Our other service programs offer our customers an unlimited number of free service calls.)